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10 Ways to Generate Complaints on Patrol

10 Ways to Generate Complaints on Patrol

Dr. Richard Weinblatt

With a public always looking to give law enforcement officers the benefit of the doubt and high profile police officers and deputy sheriffs never making mistakes that catch the public eye, this article is devoted to giving the aspiring and veteran law enforcer alike ten sure fire tips on how to generate complaints from the public and your supervisors. If you want to get attention from your agency’s top administrators, be sure to pay close attention and adhere to these proven ways to garner the ire of the taxpayers.

Better yet, the truly devoted administrative complaint-generating officer may even aspire to the loftier criminal complaint level. At those heights, the pay off for a negative adjudication is having your room and board paid for by those same complaining taxpayers.

1. Keep your holster unsnapped and your hand on your gun at all times

You should ignore all the studies and experiments from my fellow firearms instructors. Just because they say that having the holster unsnapped at all times defeats the handgun retention advantages is no reason for you to do so. Ignore all those studies that show an officer that practices can draw and fire their weapon from a secured holster in an acceptable amount of time. By having your holster unsnapped and your hand on it, you’ll be sure to create that adversarial relationship at every police-citizen contact you have during your shift.

2. Take your time getting to calls

Figuring that people think we in law enforcement take too long to get to calls for police service anyway, take your time. Make that complaint a good solid one by stopping for ice cream on the way. If you get held up on a higher priority call, be sure to tell dispatch not to contact the other caller and advise them that you will be enroute as soon as the exigent call is completed.

3. Use profanity

Lowering yourself to the level of street gangs and being disrespectful to the public will certainly irritate them. They will not view you as a professional or focus on the substance of what you are trying to tell them. Instead, they will fixate on your perceived disrespect and conjure up different ways to complain on you and otherwise damage your career.

4. Assault and Batter Suspects

Throw out all allegiance to the department’s use of force policy and make yourself no better than the people we arrest. Be sure to assault and batter suspects without provocation or justification. Better yet, be sure that those injuries are visible so that they can be photographed later and used against you to sustain the complaint.

5. Downgrade all Calls for Service

In the vein of being responsive to your bosses concerns on crime rates, be sure to artificially lower those local crime trends by reclassifying calls for service as you handle them. Make that assault a disorderly conduct and so on. For example, tell young men that if it is an assault, it meant that they were in fear so therefore they are chicken. Trick and browbeat people into changing the facts of the incident to meet the elements in lower crimes.

6. Smoke and eat at calls

When you do show up your calls for police service, be sure to smoke, eat, and engage in other such sloppy and unprofessional conduct. Don’t worry about how such behavior appears or the role model influence that you have on young people.

7. Hassle Dispatchers

Ignore the conventional wisdom that dispatchers are your lifelines and hassle these folks no end. Be rude, demanding, and cut them off on the radio. You could even scratch the microphone with your nails to signal your unprofessional attitude. With the identifier technology embedded in today’s communications equipment, the agency will be sure to be able to track down such behavior to you.

8. Mishandle Reports and Forget About Submitting Evidence and Crime Lab Items

Be sure that all of your reports are incomplete, fraught with grammatical and spelling errors, and inaccurate. While you are at it, be sure to omit any written voluntary statements, any photographs, and use of force reports. Forget that the police are the world’s biggest record keepers and that detailed, factual, chronologically reported documents are need for years to come for investigations, as well as the criminal and civil proceedings. And while you are at it, lose that evidence and forget to submit that evidence to the crime lab. Leave it in the trunk of your cruiser and ignore that chain of command evidence tag that is supposed to lead to your evidence custodian.

9. Shortcut calls

When you are at those pesky calls for service, be sure to ignore the need or requests to take fingerprints. Forget about canvassing the neighborhood for witnesses. Try to dispose of the call in the quickest possible so you can go on that coveted meal break.

10. Drive Fast

Be sure to drive fast, so you do not force drivers behind you to slow down. Fast driving, along with aggressive lane changing, are sure to garner attention. Most folks will assume that you are getting a pizza and not on the way to a call (even without your lights activated).

Theses ten items, while not all encompassing, are sure to generate complaints that you will have to answer. That may give you much desired time off during an administrative professional standards investigation to contemplate your new career and welcoming friends at the local car wash.

Better yet, some of those complaints may even lead to a separate criminal investigation and charges being pressed. Ignore that annoying idea that if we in criminal justice break the law, we’re no better than them. Instead, focus on how much you’ll enjoy meeting new friends and learning new activities when you get locked up for breaking the law.

On the other hand, if you want a long, productive, and rewarding record of respectfully generated service to the community, be sure to do the opposite of this negative list. There is some truth to the theory that active, professionally behaving officers do statistically generate more complaints. However, by acting in a diametrically opposed manner from the above, the incidences of complaints will be greatly minimized.

Dr. Richard Weinblatt, a former police chief and criminal justice educator, has written articles and provided media commentary since 1989. He can be reached via

  • Photo_user_blank_big


    about 5 years ago

    I guess anyone can be a doctor if you attend schools no one has ever heard of!

  • Tapout_max50


    about 5 years ago


    #1--on the fence on that, as every situation's different.

    But #'s 2-10...really, Doc? Granted, I'm no rocket surgeon, but you sir, are a Master of the Obvious. All's I can say to that is Sham-Wow.

  • 100_0171_max50


    about 5 years ago


    I see an officer with "dip" in his mouth, and I get pissed, too. Unprofessional.

  • Goodtimes10_max50


    about 5 years ago


    That post seemed to have everything to do with "nothing."

  • Bikelegs_max50


    about 5 years ago


    haha that was good. i like the irony.

  • 25-1-13-a_1__max50


    about 5 years ago


    I did not see one thing that had anything to do with "Deadly Errors Of Leadership." Looks like it was all geared at the individual officer......... Used a pretty lure to hook a fish or more.

  • Justice-400_max50


    about 5 years ago


    lol @ WASP7000

  • Dsc00079_max50


    about 5 years ago


    I wont agree or disagree, but I have found that every person is different and even the people you are nice too and they say that you did your job can be in the Chief's office the next day complaining, so you never know.

  • Avatar_max160_max160_max50


    about 5 years ago


    Ten Deadly Errors of Leadership? I don't think so. Come on PL

  • Img_3265_max50


    about 5 years ago


    kevw25, well that complaint could be valid depending on your "activity" at that bar while on patrol : > )

  • Memorialbadge_max50


    about 5 years ago


    While working in corrections I once had a Capt. tell me after a complaint interview that is is just politics. Any corrections officer who is NOT getting complalnts is a DIRTY corrections officer. If you are donig your job, you will get complaints. This only applies to corrections though.

    As a police officer I have had MANY MANY MANY MANY MANY Complaints. Some desrving. I tend to be quick witted and throw in a dash of smartass and well..... you get complaints. I am always professional in appearance and I make a concious effort to identify those that are obviously religious or older. To those you use alot of SIR and MAM and your OK. They will always call the chief and tell you how good you did.

    If it is a dirtbag...well the chief really don't care about their complaints, as long as its not a violation of their rights.

    The best one as of yet.... Ever write a city council persons child a citation and they call you to inform you that it is their kid and you say "Well I am happy for you.... you already know what the court date is then don't you" YEAH spent some time on the carpet for that one.

  • Captainamerica_59561_max50


    about 5 years ago


    really? assaulting a suspect, smoking, swearing, eating on a call and slow responses will get you complained on? Wow. Who knew?

    I'll simplify this - to minimize complaints, do your job righteously (if it isn't right, don't do it). To Eliminate complaints - Quit.

  • Ocp-me_max50


    about 5 years ago


    Let's see, I've received formal complaints on:
    1) Walking through a hospital (in full uniform while on duty) with a gun.
    2) Asking a suspect if she "understood" what I was telling her (insulting her intelligence, unprofessionalism).
    3) Excessive force (investigated whether or not to be brought up on charges by the Department of Justice), for throwing a lady off my back who was choking me, while I was arresting her son.
    4) Rude.
    5) Rude to an off duty LEO from another city for asking him to stay inside of his vehicle.

  • Ocp-me_max50


    about 5 years ago


    I agree with KingFish

  • Larry_apache_dist_13_max50


    about 5 years ago


    I glad to see that many years of education has made Dr Richard Weinblatt such a expert in patrol procedures, class room ethics will always supercede what a patrol officer will experience. Not !!!!!!!

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