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7 Things Cops Should Never Say To Anyone

7 Things Cops Should Never Say To Anyone

By Dr. George Thompson

Dr. George J. Thompson is the President and Founder of the Verbal Judo Institute, a tactical training and management firm now based in Auburn, NY. For full details on Dr. Thompson’s work and training, please visit the Verbal Judo Web Site.

Safety lies in knowledge. If you deal with cagey street people, or indeed difficult people at all, anywhere, you need to watch your tongue! The “cocked tongue” can be more lethal than the 9 millimeter or the 45.

See this list of seven commonly used statements that can work against you.

7. “HEY YOU! COME HERE!”

Consider, you are on patrol and you see someone suspicious you want to talk with, so you most naturally say, “Hey you! Come here!” Verbal Judo teaches that “natural language is disastrous!” and this provides a wonderful example. You have just warned the subject that he is in trouble. “Come here” means to you, “Over here, you are under my authority.” But to the subject it means, “Go away-quickly!” The words are not tactical for they have provided a warning and possibly precipitated a chase that would not have been necessary had you, instead, walked casually in his direction and once close said, “Excuse me. Could I chat with momentarily?” Notice this question is polite, professional, and calm.

Also notice, you have gotten in close, in his “space” though not his “face,” and now you are too close for him to back off, giving you a ration of verbal trouble, as could have easily been the case with the “Hey you! Come here!” opening.

The ancient samurai knew never to let an opponent pick the place of battle for then the sun would always be in your eyes! “Come here” is loose, lazy, and ineffective language. Easy, but wrong. Tactically, “May I chat with you” is far better, for not only have you picked the place to talk, but anything the subject says, other than yes or no-the question you asked-provides you with intelligence regarding his emotional and/or mental state. Let him start any ‘dance’ of resistance.

Point: Polite civility can be a weapon of immense power!

6. “CALM DOWN!”

Consider this verbal blunder. You approach some angry folks and you most naturally say, “Hey, calm down!” This command never works, so why do we always use it? Because it flows naturally from our lips!

What’s wrong with it? One, the phrase is a criticism of their behavior and suggests that they have no legitimate right to be upset! Hence, rather than reassuring them that things will improve, which should be your goal, you have created a new problem! Not only is there the matter they were upset about to begin with, but now they need to defend their reaction to you! Double the trouble!

Better, put on a calming face and demeanor-in Verbal Judo we say, ‘Chameleon up’-look the person in the eye and say, gently, “It’s going to be all right. Talk to me. What’s the matter?” The phrase "What’s the matter?’ softens the person up to talk and calm down; where ‘Calm down’ hardens the resistance. The choice is yours!

5. “I’M NOT GOING TO TELL YOU AGAIN!”

We teach in Verbal Judo that ‘repetition is weakness on the streets!’ and you and I both know that this phrase is almost always a lie. You will say it again, and possibly again and again!

Parents do it all the time with their kids, and street cops do it with resistant subjects, all the time! The phrase is, of course, a threat, and voicing it leaves you only one viable option-action! If you are not prepared to act, or cannot at the time, you lose credibility, and with the loss of creditability comes the loss of power and safety!

Even if you are prepared to act, you have warned the subject that you are about to do so and forewarned is forearmed! Another tactical blunder! Like the rattlesnake you have made noise, and noise can get you hurt or killed. Better to be more like the cobra and strike when least suspected!

If you want to stress the seriousness of your words, say something like, ‘Listen, it’s important that you get this point, so pay close attention to what I’m about to tell you.’

If you have used Verbal Judo’s Five Steps of Persuasion you know that we act after asking our “nicest, most polite question,”

“Sir, is there anything I could say that would get you to do A, B and C? I’d like to think so?”

If the answer is NO, we act while the subject is still talking! We do not telegraph our actions nor threaten people, but we do act when verbal persuasion fails.

4. “BE MORE REASONABLE!”

Telling people “be more reasonable” has many of the same problems as “Calm Down!” Everyone thinks h/she is plenty reasonable given the present circumstances! I never have had anyone run up to me and say, “Hey, I know I’m stupid and wrong, but here’s what I think!” although I have been confronted by stupid and wrong people! You only invite conflict when you tell people to “be more reasonable!”

Instead, make people more reasonable by the way in which you handle them, tactically! Use the language of reassurance-“Let me see if I understand your position,” and then paraphrase-another VJ tactic!-back to them their meaning, as you see it, in your words! Using your words will calm them and make them more reasonable because your words will (or better be!) more professional and less emotional.

This approach absorbs the other’s tension and makes him feel your support. Now you can help them think more logically and less destructively, without making the insulting charge implied in your statement, “Be more reasonable!”

Again, tactics over natural reaction!

The Top 3 Things Cops Should Never Say


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    MIKE344

    about 5 years ago

    328 Comments

    I DISAGREE ON THIS ,ON THE STREETS THIS AIN'T GONNA CUT IT...............

  • Wild_pig_max50

    nthwk

    about 5 years ago

    40 Comments

    I agree,whoever came up with this never worked the streets.If you used the word they suggest you would be looked at as if you had seven heads,

  • Photo_user_blank_big

    Mtarte

    about 5 years ago

    112 Comments

    His ideas are generally correct, but you have to tailor them to your personality and how you speak AND your audience. Also, there is nothing new in "Verbal Judo" that good street cops didn't already know. Slapping a catchy title on tactics that have been handed down from Sir Robert Peel to now doesn't make one an expert in communications. It is the same for "community policing." Someone 20 years ago in DC slapped the name "community policing" on what most cops do naturally and it became all the rage. Shakespeare said "there is nothing new under the sun" and he was right. Talking politely to others is simple, doing it in the heat of the moment takes practice. What Dr. Thompson has done is simply put into a list some of the things successful street cops already do naturally. If you want practice on how to deal with upset people, I tell my students to go work at a department store return window the day after Christmas. If you can do that successfully, you can talk to 99% of the people on the street with little problem.

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    MsSilky1

    about 5 years ago

    64 Comments

    Excellent!

  • Clip_art_max50

    rfrost

    about 5 years ago

    330 Comments

    Some of it is good, some laughable. I am sorry, the concept behind "May I chat with you?" is good, but "May I chat with you?" to most of the people we are stopping.....they might ask what "chat" means. And, "Sir, is there anything I can do or say to get you to do A, B, or C?" By the time you have finished that sentence you are already rolling around on the ground trying to keep the guy from scratching your eyes out.

    Good general tips on how to conduct yourself professionally and with concern (even feigned concern) to better improve your responses from people, but the examples are comical.

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    meinekebob

    about 5 years ago

    38 Comments

    I was in the automotive repair business for over 35 years & once in awhile, we would have an unreasonable customer. No matter what we said, it wouldn't get through to some people. All they wanted to do was yell at someone...anyone. How do you deal with these people? Simple. I read Dale Carnegie's book "How to Win Friends & Influence People". About the best book ever written. One hint he gave when listening to an unreasonable person is to calmly stand there & let them vent themselves, then calmly say, "If I were you, I'm sure I would feel exactly the same way". That statement takes the wind out of their sails & they suddenly find you on their side. I have tried it several times & it worked like a charm. Not saying it will work in every situation, but it did me for me and my employees. One irate customer broke out in laughter when he realized what I did & became a lifelong customer.

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    fpsp2005

    about 5 years ago

    2 Comments

    After having to sit through verbal judo on two different occasions, it was odvious no one involved ever worked the streets.

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    scottydl

    about 5 years ago

    80 Comments

    The "commands" do all have their place and need to be used in certain situations, but many times it is much more effective to utilize the techniques in this article. Most times a good officer can talk his/her way into (or out of) anything! Good tips here.

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    rak3761

    about 5 years ago

    46 Comments

    If you want a good laugh play one of the verbal judo tapes at rollcall.

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    aka_covert

    about 5 years ago

    58 Comments

    I disagree. "may I chat with you" will get you nowhere on the streets, unless maybe if your trying to hit on someone..... Tactically. "Come here" is a command, not a question.

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