General Forums >> General Discussions >> VERIZON uncooperative in Robbery investigation

Rate

VERIZON uncooperative in Robbery investigation

430 Views
16 Replies Flag as inappropriate
New-patch_max50

248 posts

back to top

Posted almost 7 years ago

 

On Sunday my sister and her boyfriend were the unfortunate victims of a rather vicious robbery which left my sister with about 30 stitches in the face, from being kicked by some savage piece of human $hit. She was also stabbed in the hand. Her boyfriend ended up with a broken nose and a few stitches too. One of the items that the perps took was my sisters cell phone.

The day after the robbery, a friend of my sisters tried to call her on the cell (not knowing it had been stolen) and a man answered. Yesterday, I called the phone accidentally, while trying to get in touch with my sister and got a man too.

So, most likely the perp either kept the phone (I hope so), or sold it for a few bucks and told the buyer, it will work for a little bit, make your calls (normally sold to people who have family in overseas).

So, at the request of the detective handling the case, my sister called Verizon to get a list of all calls made and received by her phone from the date of the robbery on. You know what she was told?

"We can't so that. You have to subpoena those records and it will take us some time to respond."

My sister tried to explain that it was HER phone and account that she needed the records for, not someone else's, but Verizon stood fast. The Detective even called, and was told the same thing.

Now, I know that if you want to get call history (do a dump) on a perps phone, you need a subpoena, but I have never heard of them refusing to assist in a investigation when their customer is a crime victim and requesting call history for her phone to assist in catching the perps.

I talked to some Detective where I work, and they told me that this is a problem exclusive to Verizon. NO other cell phone company give them a problem live Verizon.

Any Detective out there have similar problems with Verizon?

Terlit_max50

31 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I'm no Detective however I've had an issue with the call log. I have Nextel and they're sort of similiar in the fact that I can go online and get the call list from the prior statement. Have you tried that? have you tried asking for an itemized bill? which will include all the numbers called and received? With most companies you have to be over your minutes before they send an itemized bill. Don't mention the whole robbery angle unless you have to then they go into legal mode. Just make up some BS reason that you need it. If you even need a reason. I'm really sure that you can go onto www.verizonwireless.com and check it out that way. I'm sorry if i wasn't any help and you've tried all this. My thoughts and prayers go out to your family. Why hasn't verizon shut the service off on that phone and mailed her a new one did you guys call and get it shut off temporarily?

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I have worked numerous investigations involving stolen phones and dealing with subpoena's. One question: Did your sister report the phone stolen prior to requesting the call history? If she did, and the account was flagged, then the company would not be able to provide the requested information. Once the account is flagged, the account is no longer hers and a subpoena would have to be obtained. If she did not report the incident, then there should be no reason why Verizon would not give her the information. In my experience, cell phone and credit card companies are the hardest to deal with in terms of getting information.

Kirlian-fingerprints_max50

2874 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

Dose your sister get online bills or a paper copy? I ask because when I get my bill it has a call record on it. However I don’t know how this plays after the fact of it being reported stolen. But there is a good chance that the last day still will show on the bill... GL


“No one can make you feel inferior without your consent”
– Eleanor Roosevelt

New-patch_max50

248 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I'm not sure if she reported it stolen or now first, but that really should make no difference. Stolen phone or not, it is still her account. She has a right to the information, and should not need a court order!

The problem with the online access is that they only show you the previous billing cycle calls.

Photo_user_blank_big

188 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

The problem is once it is no longer in her possession then Verizon becomes liable to whomever stole the phone. They become uncooperative because they know that is they freely give the information over, they ARE liable to be sued. Sounds stupid? Very. Is it true? Unfortunately.

Shedevil2_max50

2111 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

hey smw4747 , sorry about what happenened to your sis and her boyfriend . hope that they're okay . how about doing this have your sis call up the phone tell the person that she has a reward for it and to meet you at a mc'donalds or some place like that and have the det. close by .


...don't play with me , i'll keep you way up after your bedtime.....

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

Hate to break it to you, but once the phone has been reported stolen and the account shut down and flagged, the account is turned over to their fraud department (or equivalent). Your sister has NO claim to any of the information once this happens.

New-patch_max50

248 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

GTS197 - completely insane, don't you agree? I think that there is a need for legislation to force cell phone companies to immediately turn over information on stolen phone to the owner and/or the police.

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

They will immediately turn it over...with a subpoena.

It's a world of CYA, and that's exactly what they are doing. Cell phone companies, credit card companies, just about any company will require a court order before turning over records. Same thing in the medical profession...Heppa (sp?). Nobody wants to get sued for giving out information.

It sucks, but a subpoena is a necesarry evil.

New-patch_max50

248 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I'm going to have to respectfully disagree, when it comes to a person requesting records on their own account. I have spoken with the Robbery Detective at my own command, and they tell me that Verizon is the only company that five the police a problem.

A subpoena is a must when requesting records on a perpetrators phone, and that makes sense, but this is insane.

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I don't know what Verizon's policy is on information sharing, or the written policy of any other company, all I can do is relay what I have encountered through the course of numerous investigations.

My point is this: Once the phone is reported stolen, the account is then turned back over to the carrier. It is no longer your account.

Regardless, it is a pain in the ass.

New-patch_max50

248 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

not only a pain in the ass, but it slows an active investigation. As an investigator, you know how important it is to quickly get that information an act on it.

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

It will slow it to an extent. I don't know about your agency, but I can have a subpoena faxed anywhere in the country within thirty minutes. It's just one extra step that has to be taken.

Ex-Investigator...I went back to patrol.

Pl_mourning_badge_max160_sq90_1__max160_max50_max50

633 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

Every single cell phone company I have dealt with has been a very large pain in the backside.. no cooperation at all.


All thats is needed for evil to triumph is for good men to do nothing.

-91 posts

back to top
Rate

Rate This | Posted almost 7 years ago

 

I hear you. I'm having an issue with Cingular Wireless now for the same crap. If they don't stop screwing around, I'm going to break it off in their ass for subpoena non-compliance.