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An Introduction to 911Lifeline

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Posted almost 10 years ago


I would like to take this opportunity to introduce 911Lifeline to the members of this forum.

911Lifeline was founded in April, 2006 to serve the nation’s 9-1-1 telecommunicators, and related public safety professionals. Our primary mission is to provide peer-to-peer support, facilitate inter-agency networking, provide a forum for information exchange, offer professional resources including an extensive on-line library, and to keep members informed of important and relevant news.

Our 900+ members work at, or are retired from public safety agencies coast-to-coast, and Canada. All agency types are represented including police and fire departments, emergency medical services, university and college police/campus safety departments, and government security and law enforcement. We also have members from organizations such as APCO, and NENA.

Member roles range from entry level dispatcher/call takers to directors of major communication centers.

In addition to working professionals, the membership includes representatives from vendors of public safety products and services. Their participation is to facilitate a dialog between themselves and their customers. However, 911Lifeline is strictly non-commercial, and vendors are governed by special rules.

We also welcome members from the general public with the goal of demystifying 9-1-1, and fostering a better understanding of what it is, and how it works through public education. 911Lifeline attempts to put a face on the otherwise anonymous voices ot dispatchers and call takers.

One of our more specialized activities is our media bureau that links reporters and editors to appropriate members to provide assistance with articles and features about 9-1-1 and emergency communications.

While 911Lifeline has significantly grown over the year, and has greatly expanded its original scope, our focus always remains on supporting the working emergency telecommunicator.

A descriptive document, and membership invitation is available from Any questions about 911Lifeline may be sent to

We are looking forward to a successful partnership with

Thank you,

Michael Wallach
Administrator, 911Lifeline