Law Enforcement Specialties >> Communications Center >> Comm Center Training Materials Help!

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Comm Center Training Materials Help!

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Front2_max50

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Posted almost 6 years ago

 

Hello everyone. . .I am in need of some assistance from all of the training officers out there or anyone in the center that has training materials that they would like to share. Our training program is in NEED . . . . need of an overhaul, rework, change etc.


In the center we are EMD, EFD and EPD certified. Tri-tech CAD, Motorola Centracom Elite Dispatch software, MONACO Alarms systems, Contact Map, 911 for Windows, and GeoCast - are just some of the programs used in our center. 


Any training information that you would be able to pass on would be outstanding and appreciated. Or even training ideas on how to introduce the programs to new hires. 


Let me know. . contact me on email and we can connect from there. 


Thanks.  

Front2_max50

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Rate This | Posted almost 6 years ago

 

I am truly not feeling the love here. . . .lol! I know it's not an exciting topic . . but I gotta have it. . .  . .lol

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Rate This | Posted almost 6 years ago

 

Accidentally, I'm a CTO here at my agency, but sadly all we do is S.O. dispatch.. and we are not required to be certified in anything. Basically our training program is established by our supervisors here and we train out of our own in house training manual... I realize this is all of NO help to you, but I just wanted to give you input and let ya know that someone was payin attention!

911clr_max50

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Rate This | Posted almost 6 years ago

 

You should have a CAD manual that was either given to your agency by the CAD vendor or one your agency put together for initial training.  That is what should be used to train new hires on CAD.  Emphasis being placed on which commands, forms, screens, etc... are used most and for what reasons.  They should be walked through each step of every CAD action possible.


We also use Centracom.  We walk through the entire system with each new hire explaining what every resource is and how it operates.  From each channel, to the different tones, to the features we have available to use on the officers portables.


We use Vesta for phones.  The same applies to Vesta, we go over the whole system in great detail.


I guess I could say that about every aspect of training.  Our training program is 6 months long and is broken into 4 phases.  They must know all topics of a phase to move onto to the next phase.  I would suggest a similar set up and decide what needs to be known for each system in each phase.


Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

Front2_max50

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Rate This | Posted almost 6 years ago

 

JenJen .. . . thanks for that I appreciate. . . . .lol


MrJim . . . that is helpful and yes we do have manuels inwhich we use, train out of and know inside and out.


I am also looking for . . .. radio ettiqutte, and training layouts.


You guys are great. . . . . !


Thanks. . . .!

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Rate This | Posted over 5 years ago

 

Visit apco911.org and click on APCO Institute and follow the links to Continuing Dispatch Education. There are In-house training articles there that you can submit for credit ($15/each), they also have sample policies and procedure. APCO has a wealth of information. You can also just use a search engine, I found some great stuff from a county agency in south Florida that has all of theirs online in PDF format.