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This could happen to anyone.....please read this...scary stuff

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603027000639_max50

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Posted over 7 years ago

 

911 Dispatchers Denied Dying Woman Help
Hospital Investigated for Breakdowns in Patient Care
By ROBERT JABLON
AP

LOS ANGELES (June 13) - An inner-city hospital struggled to survive Wednesday amid a new report of breakdowns in patient care, the replacement of its chief medical officer and an ultimatum to correct long-running problems or close.

Newly released tapes of 911 calls reveal that a woman who lay bleeding on the floor of the emergency room died last month after dispatchers refused to contact paramedics or an ambulance to take her to another facility.

The woman's treatment was "callous, it was a horrible thing," Los Angeles County Supervisor Yvonne Burke said Wednesday.

Earlier this week, the county Board of Supervisors grilled health officials about conditions at Martin Luther King Jr.-Harbor Hospital. It ordered them to return in two weeks with a plan to deal with a hospital shutdown if it is unable to correct deficiencies laid out in a federal inspection that concluded emergency room patients were in "immediate jeopardy."

The federal review was based, in part, on a report that a man with a brain tumor waited four days in the emergency room when he needed to be transferred to another facility for lifesaving brain surgery.

After the inspection last week, the federal Centers for Medicare and Medicaid Services gave the hospital 23 days to correct problems or face a loss of federal funding. That could force it to close.

Burke said the county-run hospital is a crucial facility and that nearby hospitals could not handle its patient load.

"I can't tell you whether it can be fixed but ... the community can not stand to lose another emergency room," she said.

Dr. Roger Peeks, the hospital's chief medical officer, was placed on "ordered absence" Monday and replaced on an interim basis by Dr. Robert Splawn, senior medical officer for the county health department. Department spokesman Michael Wilson confirmed the change but declined to elaborate Wednesday, saying it was a personnel matter.

Health officials are "doing everything in our power to help MLK-Harbor meet national standards," Dr. Bruce Chernof, director of the health department, said in a statement.

In a report to the supervisors on Tuesday, Chernof said quality of care had improved but warned that there was no "roadmap" for what he called the most difficult effort to "reinvent a failing hospital" ever undertaken in the United States. The hospital has served "thousands of patients well and a few very poorly," he said.

The hospital, formerly known as King-Drew, was built several years after the 1965 Watts riot to provide medical care in the South Los Angeles area. It has been cited more than a dozen times in 3{ years for inadequate care that has led to patient deaths and injuries.

The facility came under renewed scrutiny with the release of the 911 calls in the case of Edith Isabel Rodriguez , 43, who died of a perforated bowel on May 9. Her death was ruled accidental by the Los Angeles County coroner's office.

Relatives said she lay in pain for 45 minutes before dying, a delay Chernof has called "inexcusable."

A security camera may have recorded the scene, but the tape was not being made public because of patient privacy laws, Wilson said Wednesday.

"We know we have the responsibility to make sure justice is done for our mother," said Rodriguez 's son, Edmundo Rodriguez , 25.

In his report, Chernof said the hospital violated requirements to medically screen the woman. The person who failed to arrange the examination resigned and others in the emergency room were "counseled and written findings placed in their personnel files," the report said.

Rodriguez 's boyfriend, Jose Prado, used a pay phone outside the hospital to call 911 and told a dispatcher, through a Spanish interpreter: "My wife is dying and the nurses don't want to help her out."

A second 911 call was placed eight minutes later by a bystander who requested that an ambulance be sent to take Rodriguez to another hospital for care. The dispatcher argued with the woman over whether there really was an emergency, refused to call paramedics and eventually cut off the call.

Sheriff's department spokesman Steve Whitmore said the department was reviewing the handling of the 911 calls by two of its dispatchers.

Associated Press Television News correspondent Steve Fluty contributed to this report.

Kirlian-fingerprints_max50

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Rate This | Posted over 7 years ago

 

I’m really glad to see that someone posted this... It gave me chills; I also asked the question why didn’t someone step up and say lets go Ill drive you to a different hospital... SAD VERY SAD.... Here is a link with the calls... http://www.msnbc.msn.com/id/19207050/


“No one can make you feel inferior without your consent”
– Eleanor Roosevelt

603027000639_max50

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Rate This | Posted over 7 years ago

 

man, I can smell the $$$$$$ already on this one.....not only will the hospital be sued but the 911 dispatchers will be sued too. This is truelly sad and whats even sadder is that crap like this DOES happen. I became really good friends with one of our dispatchers and I can remember her telling me about a simmilair case almost like this one. She had told me that one night, a woman had called 911, but due to the nature of the call, it wasnt a priority call because it was just a 911 hangup.
Well, a few minutes later, it happened again and the dispatcher didnt prioritize the call and hung up again. It happened yet again not two minutes later and then the dispatcher told the person on the other end of the phone to quit crank calling 911 emergency calls and that this was for emergencies only and disconnected the call.
Well after about twenty minutes, the call came in again from the same location and the dispatcher said to once again, stop crank calling the 911 emergency service line or I will send the police. Well DUH!!
The dispatcher rolled the locals and when they arrived to check the scene, they had found the front door was forcefully opened and found a woman in her kitchen with multiple stab wounds. They called the paramedics to get her to the hospital. She never made it because of a stupid idiot dispatcher didnt prioritize a 911 hangup which should have been looked into first thing.
Last my friend told me was that the family was sueing big times not only the 911 dispatcher that took the calls, but the city also. To all you dispatchers out there, I am NOT picking on you, just expressing my deep sadness that stuff like this happens and it DOES happen. Do your best to keep up the good work you do and dont let this happen to you.
I'll just bet every attorney in Los Angelas is beating down their door wanting to represent them in court.

603027000639_max50

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Rate This | Posted over 7 years ago

 

heres an update on this case..........

911 Dispatchers Denied Dying Woman Help
Hospital Investigated for Breakdowns in Patient Care
ABC News
LOS ANGELES (June 14) -- The case of Edith Rodriguez, the 43-year-old mother of three who collapsed in the emergency room of Los Angeles' Martin Luther King Jr.-Harbor Hospital in May and died after not receiving help, has raised questions about the quality of hospital care and left a family grieving.

"I'm angry, but at the same time I'm feeling pretty bad about her,'" said Rodriquez's brother Eddie Sanchez.

On "Good Morning America" Thursday, Frank Casco, the attorney for Rodriguez's three children and four grandchildren, said what happened in the emergency room was "a mystery," but Casco says the 911 calls and security camera video proves that many people saw Rodriguez suffering and that no one offered help.

"She was lying in the fetal position crying and no one would help her," Casco said. "The security guards were on notice that she was laying there. The police were on notice that she was laying there. The hospital staff was on notice she was laying there."

Casco also said the police officers in the emergency room that morning were more interested in checking out Rodriquez for a possible parole violation than making sure she got help.

And other families are now speaking out with allegations that their loved ones died of neglect while in the King-Harbor ER.

In March 2003, 20-year-old Oluchi Oliver waited hours to be admitted to the hospital with crippling stomach pains, according to his family. After 10 hours, he collapsed dead on the floor. No one noticed, his father, Akilah Oliver, said.

"It's always unimaginable when a child dies, but for him to die like this, as if he were invisible -- it's really tragic and it's really unimaginable," Akilah Oliver said.

Last week, federal inspectors declared that patients at King-Harbor were in "immediate jeopardy" of harm or death and gave the hospital 23 days to correct procedures or lose certification. It was the fourth time in less than four years that the hospital had received the warning.

Timeline of Tragedy

At 1:43 a.m. May 9, Rodriquez's boyfriend, Jose Prado, placed the first call to 911 from a pay phone just outside the emergency room at King-Harbor Hospital.

911 Operator: "What's wrong with her?," the 911 operator asked.

Prado: "She's vomiting blood."

The operator then questions why hospital officials are not helping Rodriguez.

Prado: "They're watching her and they're not doing anything. Just watching her."

Rodriguez had been to the emergency room on three separate occasions. Each time she was released after being given prescriptions for pain.

This time, she lay on the floor of the emergency room for 45 minutes. A security video shows staffers and other patients standing by as a janitor cleaned the floor around her.

Eight minutes after the first call, another call to 911 apparently comes from another person not related to Rodriquez. "There's a woman on the ground of the emergency room at Martin Luther King and they're overlooking her," the female caller says, "and they're ignoring her."

The operator asks the caller what she wants him to do and informs the woman to contact hospital personnel. The conversation then becomes tense as the operator lets the caller know he cannot send an ambulance to the hospital.

"I cannot do anything for you for the quality of the hospital there," the operator says. "This line is for emergency purposes only."

"May [God] strike you too for acting the way you are," the caller responds. The operator says, "No, negative, ma'am. You're the one."

The county coroner ruled that Rodriguez died of a perforated bowel.

After listening to the tapes, L.A. County Supervisor Zev Yarovslosky called the hospital's actions a moral and human breakdown.

"I hope it's a lesson to the rest of the community that when somebody's in trouble and the appropriated reaction is not to turn your back on that somebody," Yarovslosky said. "It's to put your hand out and see how you can help."

Oluchi Oliver's family is not optimistic that King-Harbor can turn itself around. "It's very hard to have a lot of patience at this point and a lot of faith that the hospital can fix itself," Akilah Oliver said.

The supervisor of that second dispatcher said his tone on the call was inappropriate. The medical director of the hospital has been ousted for his handling of an unrelated lapse in patient care.
Copyright 2007 ABCNEWS.com
2007-06-13 14:35:19

Photo_user_banned_big

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Rate This | Posted over 7 years ago

 

Did any of those people ever hear of non-malfeasance. I think a class in medical law is a requirement for everyone of those jobs. Isn't the first law of medicine "First Do No Harm?"


In like manner the spirit also joins in with help for our weakness, for the problem of what we should pray for as we need to we do not know but the spirit itself pleads for us with groanings uttered.

No man serving as a soldier involves himself in the commercial businesses of life, in order that he may gain the approval of the one who enrolled him as a soldier. 5. Moreover, if anyone conten

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Rate This | Posted over 7 years ago

 

Unacceptable.

Pl25_max50

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Rate This | Posted over 7 years ago

 

Yeah this was BS in my book. The janitors even went around her to clean up her vomit but didnt care to help her. This goes back to society's screw ups and "Its not my job" policy. If it doesn't benefit these selfish S.O.B.s then they dont do jack! This lady was treated like some animal just laying there to die as if she didn't matter to not one person. Extremely sad and not acceptable period!

Th_plugman1_max50

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Rate This | Posted over 7 years ago

 

I work for a small department and we had a call of a man stating he was on his way into town at a high rate of speed because his wife was having a heart attack. It's not uncommon in our area to lead people in code 3 in such incidents. Well my officer met the party on the outskirts of town and was leading him in. We advised our dispatch of our location and told them to contact the hospital and give them a heads up that we were entering through the eastside. Upon arrival, I had my officer go and open the front door and I helped this man, who I knew. His wife was my old school teacher in high school. I helped him carry her in, at this point she was already frothing at the mouth. When we entered the first door, the hospital has another door which is locked and has to be overriden to open. We tried to open the door and it was still locked we pushed the button and still no one would open the door. Here we are with a dying lady and we can't even get into the emergancy room. I told dispatch to call the ER and tell them to unlock the door. I finally saw a women running downstairs and open the door. She just smiled and said, "sorry". I told her to get the hell out of the way and we set the women onto the wheelchair. The elevator door was open and we wheeled her in. Then the door wouldn't close. I found out later that they probably overide the door to stay open, but failed to unlock the door so it would close and work. I fanally told the husband to have the upstairs door open for us and we carried this women up the stairs. It was an ugly sight. If you have ever carried dead weight, it took everything I had to make it up the stairs. Once we got her up to the ER, we set her on the bed and she vomited. The nurses were running like chickens with their heads cut off and I was telling one of them to get a suction and that we needed to start CPR. I was so pissed, here I am a cop and I was telling them what needed to be done. Needless to say, she did not make it. I walked out once the doctor arived and her husband asked me by name how she was. I could only tell him that they were still working on her although I already knew she wasn't going to make it. I later went and spoke with the head of the hospital and advised her of the situation. I told her that if one of us officers gets shot and they had that team working they might as well leave us on the street, because we wouldn't have a chance in hell. These types of things can happen anywhere. It's sad and unacceptable, but it happens.

K9_barry_8_max50

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Rate This | Posted over 7 years ago

 

I have been a dispatcher for over 5 1/2 years now for a large city agency, a large sheriff's office and a large fire dept. There is NO excuse these dispatchers should have acted this way. At the Sheriff's office I worked at, all 911 calls were priority along with in-progress calls. There has been many of a time that I have been aggrivated with a caller and just wanted to hang up, but you can't! You have to remember that most of the people who call 911 are in a state of panic and are looking to YOU (the dispatcher) to give and send help. Onefineofficer, I see how you got your name now, thank you for putting your words the way you did. I would have been very easy to slam a dispatcher, I know because of the deputies I used to work with. Thank you.


I'm just here and do what I'm told..
Godspeed to all LEO's and EMT's

603027000639_max50

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Rate This | Posted over 7 years ago

 

"Onefineofficer, I see how you got your name now, thank you for putting your words the way you did. I would have been very easy to slam a dispatcher, I know because of the deputies I used to work with. Thank you."

you're welcome.......")

3734983337_1__max50

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Rate This | Posted over 7 years ago

 

this is not new, and she wasnt treated like an animal. i was told about a dog in subdivision that hadnt been fed for a few days. me and my day shift shadow watched the house for two days and nobody fed the dog he was quickly removed and the owner was fined. the dog had water is why we were not able to take the dog on the next day, but we let people just rot away. it reminds me of people that will step over a homeless war vet to throw paint on someone wearing a fur coat. DOWNWARD SPIRAL !!

603027000639_max50

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Rate This | Posted over 7 years ago

 

its not the dispatchers, look at the treatment she got at the hospital. Folks at the hospital should be fired or jailed, I mean c'mon...the fucking janitor just wiped and cleaned the floor around her while she was bleeding out like a pig. Didnt even bother to say anything. If it were me there, I think I would of kicked the fucking doors in and demanded service, call the cops on me, go ahead, but I'll be getting emergency treatment first.
Also, this wasnt the first time it had happened there. A man needed brain surgery badly, he died in the emergency waiting room and had been waiting two days....TWO FUCKING DAYS!!.
Government ordered the place shut down or get your shit together. Disclaimer: dont mean to cuss and swear but this crap should NEVER happen at a hospital emergency waiting room.

Adam12_max50

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Rate This | Posted over 7 years ago

 

Hope your disclaimer works Onefine officer. I wrote "whooped, and wrapped around someone's finger" and it got censored! Where are the expletives?! Disclaimer: Please forgive the comment ""whooped, and wrapped around someone's finger" It was used for explanation purposes only. :)
Just in case that works, I threw that disclaimer in there :)

001_max50

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Rate This | Posted over 7 years ago

 

You know, everyone here is condeming the actions of the 911 operator in this case but I have to stick up for them here. It is a difficult job and the problem was that this woman was at a hospital Emergency room. In theory the 911 operator did what they were supposed to do. If the operator had transfered them over to the Fire Department, I am quite sure that they would not have responded because they have a policy that when they transport a person for medical reasons, they transport to the nearest medical facility. I really do not see that the 911 operator did anything out of policy. The victims husband was told to get medical treatment from the emergency room. 911 operators also get many calls like this simply because people get tired of waiting at facilities and call out of frustration however, there is nothing that police or fire can do because they are at the medical facility that they would be transported to. The responsiblity of this incident lies directly at the feet of the hospital staff. The King- Drew medical center has had problems for years, that is why it has been known as killer king. It is so bad that officers who work in that area have agreements with their partners that if either get shot, they will dod everything they can to ensure that they are not taken there.

Frank_at_work_max50

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Rate This | Posted over 7 years ago

 

I agree with BCPS. What's a cop supposed to do, tell the doctor to treat the patient or go to jail? If you take an ambulance out of service to go to the King ER what are they supposed to do, take her outside and bring her right back in? Maybe she’d have been better off being treated by paramedics, but how long are they supposed to stay there and treat her in the ER?

How many times do the 911 dispatchers get the calls of "But the Burger King won't give me my damn sandwich!"? Or "Send the cops, somebody's breaking into my house! Well it's two cops, but send the cops to arrest these cops! Well they say I have a warrant but I ain't got no warrants!" From the dispatcher's end I have to think that this sounds like the same thing.

The hospital should get sued, people should loose their jobs, new administrators should come in who will take responsibility and force the staff to do what's right for the patients. Half of the politicians in the state will get involved, as they should. But are we going to send FD ambulances to ERs to pick up patients and doctor-shop all over town with them?

It a very sad story that should never have happened and we all feel very badly for the woman and her family. But the fault rests with the hospital, which should probably be shut down except there is no other hospital close by to serve this community..

It ain’t a perfect world.