Law Enforcement Specialties >> Communications Center >> How does it make you feel?

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How does it make you feel?

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Posted about 6 years ago

 

I got to work the other day and one of the first phone calls I took was from an officer who was upset because of a situation that occured that he was not notified of even though he should have been.  I advised him that I had just got here, I thenI took his complaint and told him I would pass it on to the other dispatchers but I sure felt like crap that I was the one who got the blunt end of the deal.  So how would you feel in this situation and do you think it should have been handled differently.

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Rate This | Posted about 6 years ago

 

It's aggravating, but I've learned to let stuff like that roll off my back. We all have bad days, maybe that was his.  An apology would be nice but you can't force it.  If it's standard procedure for this particular officer, though, I'd have a chat with the supervisor.  We take enough crap from the public, we shouldn't have to deal with Officer Jerk, too.  Besides, shouldn't he have gone through his own supervisor and/or talked to the dispatch supervisor instead of confronting dispatch directly?  If my guys gripe about another dispatcher I refer them to our Lt.  

911clr_max50

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Rate This | Posted about 6 years ago

 

The officer should have talked to the dispatcher that made the mistake.  If that doesn't work then they can handle it through the chain of command.


As a Supervisor I'll be more then happy to handle a complaint, but if they can work it out amongst themselves, it'll make for a better work environment.


Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

Pub2_saturday_may_13_2006_op_800x759_max50

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Rate This | Posted about 6 years ago

 

I agree with both answers above me. We also have a Sgt assigned to each squad along with a supervisor. But as far as how would that make me feel.......sometimes things like that get to us, we can not help that as we are human. I try, mind you try to.....always keep in mind that " you can't control others, but you can control how you choose to react".....just a qoute I try to focus on at times like that.

100_0015_max50

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Rate This | Posted about 6 years ago

 

Tell 'em to come see me, I'll straighten it out. Heck, i've found that 90% of the time someone isn't notified because said someone leaves his pgr on the dresser on vibrate, if its even turned on at all, or their cell phone is off, etc...

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Rate This | Posted almost 6 years ago

 

I HAD A COMPLAINANT CALL ME RIGHT AFTER SHIFT CHANGE WANTING TO KNOW WHY AN OFFICER HASNT BEEN OUT TO THEIR RESIDENCE YET.  I TRY TO TELL THEM THAT I AM SORRY I JUST CAME ON DUTY WILL YOU PLEASE TELL ME WHAT IS GOING ON AND I WILL SEE WHATS GOING ON.  THAT USUALLY CALMS THEM DOWN.   MOST OF THE TIME YOU FIND OUT THAT THEY CALLED RIGHT AT SHIFT CHANGE AND SINCE IT WAS ONLY AN ANIMAL COMPLAINT OR SOMETHING ELSE MINOR THE OFFICERS HAVE PASSED IT TO THE ONCOMING WATCH

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Rate This | Posted over 5 years ago

 

Z1FIREMAN...I've been there & it's NOT fun to have to deal with

difficult officers and/or supervisors. They seem to think that,

just because you or I answer the phone when they call...we are

the ones that didn't notify them.


I don't know about your officers/supervisors, but if I explain to

them that..."Hey, I just came on duty"...they usually calm down,

apologize, & then find out what they need to & respond to the

assignment.


If that doesn't work...could you possibly go their supervisor,

chief, or sheriff & explain to them what happened ? They

may go to that individual & give them an "attitude check" &

tell them that they need to find out if you're the one that

didn't call them before jumping down your throat...or something...