Law Enforcement Specialties >> Communications Center >> LAZY COWORKERS

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LAZY COWORKERS

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Ben_1_resized_2_max50

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Posted about 6 years ago

 

We do both calltaking and radio dispatching at our center, we have several dispatchers that will not answer a phoone (911 or regular line) for anything, i have tried being nice, have been ugly and still doesnt seem to work, HELP does anyone have any suggestions

Me2_max50

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Rate This | Posted about 6 years ago

 

make a REALLY loud noise like (BBBBRRRRING BRRRRRRRRING) *patented by Amy McDill* when it rings non-stop and no one but you is answering it gets their attention... or when you've got something really good going on (at your station) and an admin line rings more than 2-3 times pick another line up and say "oh Hey Sheriff ~ (really loud so that EVERYONE hears you) and apologize profusely for the phone not being answered and be sure and tell him (again LOUDLY) that no one else is doing anything, you don't know what the problem is.  And if all this fails and you're too busy to answer it, just let it ring.  What else can you do?


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Ben_1_resized_2_max50

294 posts

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Rate This | Posted about 6 years ago

 

I KNEW I COULD COUNT ON A GOOD COMMENT FROM YOU...YALLS SHIFT HAVE THAT PROBLEM TOO

Me2_max50

225 posts

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Rate This | Posted about 6 years ago

 

LMAO ... did you doubt it for one second?  Its not a problem its the people :P


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911clr_max50

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Rate This | Posted about 6 years ago

 

Policies and progressive discipline.  If they don't do their job then they lose it.


Unless the agency is union, then those people who don't do anything will be protected.


Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

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Rate This | Posted about 6 years ago

 

Ben,


You should come to my office. I have a sign that says:


"The beatings will continue until morale improves."


 


I can copy it for you...

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Rate This | Posted about 6 years ago

 

I'm in the same boat in my dispatch center. We have one person who feels like when a second shift comes in to help cover the busy times, he can just kick back with his feet up on the desk and not have to work for the rest of his shift. Multiple complaints from 4 other dispatchers have went to the supervisor and Lt. for over a year now. So far they have "talked" to him. Meanwhile it has made for a hostile work envoronment after you spend so many hours with him and his attitude. 


 

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Rate This | Posted about 6 years ago

 

wapiti says ...



I'm in the same boat in my dispatch center. We have one person who feels like when a second shift comes in to help cover the busy times, he can just kick back with his feet up on the desk and not have to work for the rest of his shift. Multiple complaints from 4 other dispatchers have went to the supervisor and Lt. for over a year now. So far they have "talked" to him. Meanwhile it has made for a hostile work envoronment after you spend so many hours with him and his attitude. 


Who's he related to? 


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Rate This | Posted about 6 years ago

 

He's not. He's just been here a while and thinks he can get away with it. So far it's working for him. Admin only sees what they wana see. The chairs are full, so everyone just get along. haha!

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Rate This | Posted about 6 years ago

 

 I used to work with a guy that would do as little possible and it showed in his work. His work was sub-standard and often required alot of follow up by the dispatcher. he recently left for another agency, hopefully they  will  see this bad attitude and sub-standard work and promptly can his sorry butt.


we also have another person that works another shift  that refuses to talk to or assist anone that is not in her "inner circle". If you are not in that circle you can pretty much bend over and kiss the shift good bye. You don't have to like everyone on the shift, but for the love of god help your co-workers out if they are backed up on incident numbers or is getting their butt handed to them... make a few phone calls for tows or pull a few incident numbers... just to  help them out. Because Karma is a b*****

P1010029_max50

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Rate This | Posted about 6 years ago

 

We do radio, phones and our own teletype. Supervisor's monitor us on answering phones if someone is slacking they have a nice chat at first and then discipline will set in. They do understand some of our channels are busier then others  but for the most part are comm center is good about picking up the phone. I love picking up a phone call and then my troopers will all go on traffic stops


"You know where you are, and God knows where you are... but if your dispatcher doesn't know where you are, you and God had better be on good terms."
*******************************************

Polk County Sheriff Graddy Judd When asked why law enforcement officers shot an LEO murder suspect a certain number of times. His reply, "Because they ran out of bullets!!"

This was his reply after

Samp134754c0b5af0df7_max50

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Rate This | Posted about 6 years ago

 

wapiti says ...



He's not. He's just been here a while and thinks he can get away with it. So far it's working for him. Admin only sees what they wana see. The chairs are full, so everyone just get along. haha!



EXACTLY! Same thing here too!!!!!!!!!!!

Pub2_saturday_may_13_2006_op_800x759_max50

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Rated +1 | Posted about 6 years ago

 

I think in any line of work,unfortunately there will always be a few that, lets say their efforts are not inspirational so to say, lol.Our supervisors are able to use a program that tells them just how many calls you take, they also monitor each person as to if they are on ready status to take a call. They also can kick someone off the "not ready " status, and force then into "ready" status. I am fortunate, and from reading some of all of your comments, I realize I am very fortunate that we don't have that problem at this time. I hope and pray it stays that way, for I really feel for all of you that are doing the extra work loads. For all of you that are experiencing this problem.........where do the superivors stand in all this? or dare I ask, are they part of the problem? It has to be annoying to say the least.

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Rated +1 | Posted about 6 years ago

 

This is terrible, ALL OF YOU DISPATCHERS work your butts off and to have one or two useless pieces of flesh around is really sinful. It appears that you have done all the right things and that the supervisors are sitting on their hands. If you have a can of mace and you know their car spray some in the ventilation ports that will get their attention.....lol


I wish you the best of luck in this matter thanks you all do a great job.

Thi_seal_max50

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Rated +1 | Posted about 6 years ago

 

From what I have seen, in my RARE visits to communications, the lazy ones are usually the size of a small horse. Just remind them that the ringing phone could be a nice officer/deputy inquiring if the shift would like hot donuts. Oh and again thanks for all that y'all do! I would not have your job. 


PL Mentoring Team Member

My day begins when yours ends.

Pub2_saturday_may_13_2006_op_800x759_max50

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Rate This | Posted about 6 years ago

 

I trully love what I do, but if I had to deal with what a lot of you are dealing with............GRRRRR............that would drive me crazy!!!  IN reading some of the comments......It sure sounds like the supervisors are NOT acting like supervisors, it appears that they are the problem. Now what the answer is to that, I really do not know.  My heart goes out to you all!

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Rate This | Posted about 6 years ago

 

I hate lazy co workers! I think it all falls back on the supervisor.. I've been ugly, sed som rude stuff and it still doesnt solve the problem ...sigh

Incog2_max50

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Rate This | Posted about 6 years ago

 

angelwings says ...



I think in any line of work,unfortunately there will always be a few that, lets say their efforts are not inspirational so to say, lol.Our supervisors are able to use a program that tells them just how many calls you take, they also monitor each person as to if they are on ready status to take a call. They also can kick someone off the "not ready " status, and force then into "ready" status. I am fortunate, and from reading some of all of your comments, I realize I am very fortunate that we don't have that problem at this time. I hope and pray it stays that way, for I really feel for all of you that are doing the extra work loads. For all of you that are experiencing this problem.........where do the superivors stand in all this? or dare I ask, are they part of the problem? It has to be annoying to say the least.



 


   what program is this you speak of? I NEED this...lol. I have a dispatcher who does this as well, and its hard to deal with. It would be great to have proof that certain dispatchers take all the calls....


~Be the change you wish to see in the world~

~gandhi

Telecommunicator_rusch_max50

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Rate This | Posted about 6 years ago

 

Our supervisor does the same thing in pulling numbers for statistical purposes for the City Manager. It actually gives information such as how many calls each operator has taken, it counts (in seconds) how long it takes each of us to answer admin lines and 911 calls and tracks response times as well. She, and Admin, are able to see who's doing what and who isn't and ask why and it's taken care of right away. Luckily we don't have any lazy dispatchers but I've worked with someone at several jobs throughout my time who were SO lazy you wondered why they wasted water and clean clothes to come to work at all!! I guess just to collect the paycheck, huh??? Personally, I would say something directly to them but I know not everyone is able to do that for whatever reason, and that's cool so I'd say go to your supervisor then up the chain but if admin sees only what they want, wow, that's a serious problem all the way around... been there done that too and it sucks as well. Hopefully they'll screw themselves ~ GOOD LUCK!!


September 11, 2001... I will always remember

911clr_max50

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Rate This | Posted about 6 years ago

 

As a Supervisor I'm required to listen to several hours of radio and telephone traffic for every TC I'm responsible for, for evaluation purposes.  If they don't pull their weight, as I said earlier, progressive discipline.  They don't get a choice in not doing their job.


Someone once told me that time is a predator that stalks us all our lives. But maybe time is also a companion who goes with us on our journey, and reminds us to cherish the moments of our lives because they will never come again.

Rm1106_max50

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Rate This | Posted about 6 years ago

 

 


There is lazy people in all aspects of public safty one day someone is going to get hurt because of the lazy people. If the supervisors or adminrastration don’t handle it then it will be their fault

Pub2_saturday_may_13_2006_op_800x759_max50

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Rate This | Posted about 6 years ago

 

alhiser says ...



angelwings says ...



I think in any line of work,unfortunately there will always be a few that, lets say their efforts are not inspirational so to say, lol.Our supervisors are able to use a program that tells them just how many calls you take, they also monitor each person as to if they are on ready status to take a call. They also can kick someone off the "not ready " status, and force then into "ready" status. I am fortunate, and from reading some of all of your comments, I realize I am very fortunate that we don't have that problem at this time. I hope and pray it stays that way, for I really feel for all of you that are doing the extra work loads. For all of you that are experiencing this problem.........where do the superivors stand in all this? or dare I ask, are they part of the problem? It has to be annoying to say the least.



 


   what program is this you speak of? I NEED this...lol. I have a dispatcher who does this as well, and its hard to deal with. It would be great to have proof that certain dispatchers take all the calls....



I will ask them what it is called, and what kind of system is required for it to be used. The name of it I have heard them say many times, but  I just can not think of it right at the moment..I can tell you we use a VESTA phone system, maybe another person here has the same thing, and knows the name of this other program. When my shift heads back to work, I will ask.

100_0015_max50

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Rate This | Posted about 6 years ago

 

I was pretty much blessed the whole time I was on shifts with good partners, thsi really never was an issue for me; and it certainly isn't now.


Beacuse if I am working the console, it already a bad day (this has been a whole year of bad days but there is light at the end of the tunnel).


Now when I am working with someone they usually fall all over themselves to get to the phone before I can (good to keep the boss happy) but any of them will tell you its hard to do (beat me to it). I've actully had people complain on me because I DONT LET THEM DO ENOUGH!?!?!?!?!


I have had to force myself to let it ring and let them beat me to it. I'll put my crew up against anyone, anywhere, anytime.


After reading many posts on different threads in here, and knowing a lot of TC's from other agencies, we are allowed a LOT more lattitude than most people here, alot of decisons are made right in communications, and all the TC's we have seem to thrive on that.

Photo_user_blank_big

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Rate This | Posted almost 6 years ago

 

Wow that sounds like the dispatch center I use to work for.  It seemed to be a bigger problem for the day shift when we wouldn't even get that many calls.  I think some people had a quota and once they reached that quote everyone else could do their work.  Unfortunately the supervisor's hands were tied since we were in a union and it was hard enough to keep people there.  Somehow the supervisors managed to turn a deaf ear to the constant ringing when 3-4 dispatchers were just watching tv. 

Me_n_harold_max50

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Rate This | Posted almost 6 years ago

 

The biggest thing I have noticed in our center is not really lazy, its more we have trainees.  I just came off the program and the trainees seem to be treated like "dog poop" you didnt mean to step on.  The other, more seasoned, people in the room expect them to do it all.  We go thru phases, call taking, ncic, fire dispatch, the police dispatch.  Don't get me worng.  I love my job.  But after 20 weeks of a training program and not having a name other than "trainee" it gets kind of crappy ... Just a thought....

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Rate This | Posted almost 6 years ago

 

DISP24 says ...



We do both calltaking and radio dispatching at our center, we have several dispatchers that will not answer a phoone (911 or regular line) for anything, i have tried being nice, have been ugly and still doesnt seem to work, HELP does anyone have any suggestions



Our center just came up with a brilliant plan to tackle that problem... we have purchased a new phone system that RANDOMIZES 911 calls... it rings at your own individual station and YOU have to answer it. You can't put it on hold and expect someone else to take it for you... It rings for you, you answer it, you deal with it.. Period! Not so convenient when you're getting your butt handed to you on a primary channel, but great for those "call takers" who are employed to do nothing BUT answer phones that still JUST SIT THERE and watch them ring...

Pro_max50

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Rate This | Posted almost 6 years ago

 

DISP24 says ...



We do both calltaking and radio dispatching at our center, we have several dispatchers that will not answer a phoone (911 or regular line) for anything, i have tried being nice, have been ugly and still doesnt seem to work, HELP does anyone have any suggestions



we had a system where we had to touch the screen to answer them.  If I was call taking and someone was taking the piss and not working, I would lean over them and touch their screen.  It gets logged to them and if they clear it, they have to explain it!! Problem solved.   The new one has an auto call dispatch - it allocates the call to the oldest call takers in oldest call cleared to newest.


Broady

L_3324fe1771d056946708da52d64bce71_max50

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Rate This | Posted almost 6 years ago

 

i am so glad to hear we are not the only agency that has this problem. we have fire/law, also we have to work busy radios and answer phones!!


 


"Our center just came up with a brilliant plan to tackle that problem... we have purchased a new phone system that RANDOMIZES 911 calls... it rings at your own individual station and YOU have to answer it. You can't put it on hold and expect someone else to take it for you... It rings for you, you answer it, you deal with it.. Period! Not so convenient when you're getting your butt handed to you on a primary channel, but great for those "call takers" who are employed to do nothing BUT answer phones that still JUST SIT THERE and watch them ring..." from jen-


this sounds like a great idea!!  has it been working for you guys??


 

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Rate This | Posted about 5 years ago

 

I work alone. So, I'm responsible for answering all phone lines, the two-way, radio, and operating CAD and NCIC. I prefer to work alone.

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Rate This | Posted about 5 years ago

 

hayden911 says ...



I work alone. So, I'm responsible for answering all phone lines, the two-way, radio, and operating CAD and NCIC. I prefer to work alone.



I work "alone" sometimes too. Except there's usually other dispatchers there...strange...lol.

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