Gear: VESTA Pallas Telephone System


VESTA Pallas Telephone System

Plant Electronics
Category: Technology & Software
Subcategory: Radios
Price: ??
Average Rating:
(17 Votes)

VESTA Pallas is a PBX-based Computer Telephony Integration (CTI) solution for small- to medium-sized call centers that combines KSU/PBX capabilities, Voice-over IP (VoIP) Gateway functions, Quality of Service data routing, and MIS features. This versatile 9-1-1 solution provides a feature-rich digital environment that can include a suite of administrative call functions as well as mapping, incident tracking, radio, Computer Aided Dispatch (CAD), digital logging and third party applications. Designed as a pre-configured, plug-and-play system, VESTA Pallas offers a cost-effective call processing solution with an unprecedented level of redundancy through backup phone sets and a system architecture that supports voice transmission, even in the unlikely event of a complete PBX failure. VESTA Pallas can also serve as a primary administrative telephone system with voice mail, fax and other PBX features. Scalable, highly configurable, self-contained Complies with Phase I and Phase II wireless standards Supports VoIP remote workstations, for secondary or backup answering positions Integrates with VESTA Satellite Services™, a set of secondary call-center applications that accommodate remote workstations with multiple levels of data and minimal premises equipment Integrates seamlessly with ORION MapStar™, ORION CADStar™, ORION RMS™, CERES DLR™ and other PlantCML and third-party applications Compatible with enterprise MIS and GIS systems PlantCML products are sold, implemented and maintained by our channel distribution partners. We also provide flexible and reliable service and support.

Member Reviews

  • Copy_of_hpim0359_max30
    Jason911, Sun, 15 Jul 2007 19:37:51 UTC.
    1st review

    This telephone system is so great.

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  • Brotherhood_badge_with_black_ribbon_max160_max160_max30
    AP6019, Sat, 21 Jul 2007 23:13:23 UTC.

    we use it too! i love it. so easy to use

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  • Dpd_hq_max30
    osulauren82, Sat, 01 Sep 2007 03:03:47 UTC.

    I find this phone system easy to use. We have touch screen monitors and the large display helps ensure you hit the right button. I also love how you can put someone on hold and another dispatcher can easily find and pick up the call if necessary.

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  • Patchcan37mqw_max30
    wey911, Sat, 01 Sep 2007 17:57:35 UTC.

    Fantastic upgrade to the E911 we've had for years in Massachusetts, Easy navigation and flow of 911 calls. Easy call backs and abandoned call reminders. Orion MapStar intergration is invalulable in cell phone 911 calls.

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  • Photo_user_blank_big
    Anonymous, Thu, 13 Sep 2007 05:49:43 UTC.

    Product is way much better than the old system. I would have gave it 5 stars but Orion Mapstar still needs adjustments and I know it will.

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  • Photo_user_blank_big
    Anonymous, Mon, 19 Nov 2007 10:05:56 UTC.

    i heard these are awesome we are still using E911 :(

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  • Telecommunicator_rusch_max30
    PGPD911, Mon, 31 Dec 2007 03:13:43 UTC.

    We use the VESTA 2.20, not sure what's pictured here... It's the first computerized telephone system I've ever used and I think it's great not having to answer the phone the old-fashioned way. We use pre-recorded greeting, which helps a lot unless you have to quickly ask if "this call is an emergency" before you ask them to hold -- there's no way to stop the recording. Otherwise, it's the best thing since sliced bread!!

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  • Images_max30
    jokerssister, Tue, 01 Jan 2008 02:08:45 UTC.

    I Love Vesta!!!

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  • Ind-05-hdr-logo-index_max30
    nolongerhomesick, Tue, 01 Jan 2008 05:27:03 UTC.

    One star is one star too many. This product sucks the big one. I don't like the fact that you can't answer your own line until another one ringing at the same time is picked up. I don't like the incessant ring...ring...ring...ring.... for every one ring you would get from a normal phone, and who thought of the addition of an AMBULANCE siren instead of a regular phone ring? ARGHH!!!!!!!! My line works, and then doesn't. It gets parked, and I can't unpark it, etc. What sadistic, non-dispatching, no experience-having, must have a grudge against dispatchers, computer geek thought up this ghetto-fabulous software? I am a cop that does double-duty as a dispatcher, and this system was installed only because "...everybody else had it...". We have had CAD failures, lost calls, disconnects, and numerous problems with the system since we converted to it, but I will say that the AT&T techs were standing ready in the dispatch center for a month to address problems...good thing...we had several, and they worked their butts off. The department will not budge with it and go back to the old system. They say we have to get used to it. Funny thing is...we gotta get used to the problems, too? Hope no fatalities occur and are traced back to this system. They'll just blame that on the call-taker just like they would anything else... That's my opinion. You wanted it, so there it is...I hate it...and so do my dispatch and police officer co-workers alike...

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  • 120_max30
    DW11292, Fri, 25 Jan 2008 18:53:47 UTC.


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  • Photo-0010_1__max30
    i3rbiegrl, Fri, 08 Feb 2008 02:32:12 UTC.

    Sedgwick County Emergency Communications just switched to Vesta and we're finding that there are many bugs still to be worked out. We have problems with ALI/ANI rollover and we have users who have to log in with different ID's and sometimes it gets confused. It's much better than what we had but we had other options for software and didn't choose it.

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  • Ross_and_me_max30
    bpd540, Sat, 23 Feb 2008 11:16:12 UTC.

    great system. we have 2 in our dispatch center. works great and hardly ever locks up.

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  • Image009_max30
    gtp903, Wed, 25 Jun 2008 20:13:15 UTC.

    this is nothing more than a phone on steroids with a glorified roledex.

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  • Photo_user_blank_big
    Anonymous, Mon, 07 Jul 2008 15:12:20 UTC.


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  • 691_max30
    jrojas, Fri, 08 Aug 2008 14:32:00 UTC.

    Ok, VESTA itself is a great thing... BUT this Pallas version of VESTA is bad!.... I dont like the fact that you cant have you'r own line, the phone just rings til someone answers.... It's like playing whack a mole!... Everyone just slamming for the red button... And it's always the same "fastest hands in the west" that get the calls!.... I dont like it at all!.... I miss the old VESTA! =(

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  • 14600_10200352713679693_171098802_n_max30
    ImpdsAngel, Sat, 06 Jun 2009 23:01:05 UTC.

    Well considering......i have been on training since March 23rd using this program...I have grown to loving it...easy and glad to be out of trainging ...

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  • 911clr_max30
    MrJim911, Fri, 30 Oct 2009 21:53:48 UTC.

    Most of the problems being mentioned here are user defined. Your ring sounds like an ambulance siren? Why did you guys set it up that way? Have them come out and change it.

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